We want customers to feel confident ordering from Buy Kava Canada. Eligible requests must be made within 30 days of delivery and are handled according to the conditions below.
Unopened Products
Unopened and unused products may be returned within 30 days of delivery.
To qualify, the product must be:
- Unopened and unused
- In its original sealed packaging
- In the same condition in which it was received
- Accompanied by your order information or proof of purchase
Opened Products
Because kava is a consumable product, opened products cannot be physically returned for resale or restocking.
That does not remove our quality commitment. If you believe there is a genuine quality issue with your product, contact us within 30 days of delivery. Depending on the circumstances, we may offer a replacement, store credit, or refund.
We may ask for photographs, order information, lot or packaging details, or other reasonable information to help us review the concern. In most cases involving an opened product, we will not ask you to mail the product back.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible and within 30 days of delivery.
After reviewing the issue, we may provide an appropriate replacement, store credit, or refund at no additional cost to you.
Please keep the product and packaging until we respond, as photographs or other details may be requested.
Return Shipping
For eligible unopened returns caused by a change of mind or customer ordering error, return shipping costs are the responsibility of the customer.
If the issue resulted from an error by Buy Kava Canada, or an eligible damaged, defective, or incorrect shipment, we will provide an appropriate resolution at no additional cost to the customer.
Please contact us before mailing a return. We will provide the appropriate return instructions.
Refunds & Original Shipping Charges
Once an eligible return or refund request has been approved, the refund will be issued to the original payment method.
Original shipping charges are generally non-refundable for change-of-mind returns. If a refund is issued because of an error by Buy Kava Canada or an eligible damaged, defective, or incorrect shipment, applicable shipping charges may also be refunded.
After we process a refund, please allow approximately 5–10 business days for it to appear on your account. Actual posting time can vary by bank or payment provider.
Exchanges
We do not offer standard product exchanges.
If you purchased the wrong size and the product remains unopened, you may request an eligible return and place a new order for the preferred size.
If a product is damaged, defective, or incorrect, we may provide a replacement as part of resolving the issue.
How to Request a Return or Refund
Before returning any product, contact Buy Kava Canada and include your name, order number, and a brief description of the reason for your request.
Need help with an order?
Our support team will review your request and provide the appropriate next steps.
Our Commitment
We review legitimate order and product concerns fairly and individually. Nothing in this policy is intended to limit rights or remedies that may apply under applicable Canadian consumer protection law.